Major Job Descriptions in Nigeria

Job description of an Administrative Officer

  • Answering telephone calls, responding to queries, and replying to emails.
  • Preparing expense reports and office budgets.
  • Managing office supplies and ordering new supplies as needed.
  • Systematically filing important company documents.
  • Forwarding all correspondence, such as letters and packages, to staff members.
  • Scheduling meetings and booking conference rooms.
  • Hiring maintenance vendors to repair or replace damaged office equipment.
  • Assisting the HR department with job postings and interviews.

 

Job description of a Personal Assistant

  • Reporting to senior management and performing secretarial and administrative duties.
  • Typing, formatting, and editing reports, documents, and presentations.
  • Entering data, maintaining databases, and keeping records.
  • Liaising with internal departments, answering calls, and making travel arrangements.
  • Managing internal and external correspondence on behalf of senior management.
  • Scheduling appointments, maintaining an events calendar, and sending reminders.
  • Copying, scanning, and faxing documents, as well as taking notes.
  • Preparing facilities for scheduled events and arranging refreshments, if required.
  • Ordering office supplies and replacements, as well as managing mail and courier services.
  • Observing best business practices and etiquette.

 

Job description of a Sales Representative

  • Generating leads.
  • Meeting or exceeding sales goals.
  • Negotiating all contracts with prospective clients.
  • Helping determine pricing schedules for quotes, promotions, and negotiations.
  • Preparing weekly and monthly reports.
  • Giving sales presentations to a range of prospective clients.
  • Coordinating sales efforts with marketing programs.
  • Understanding and promoting company programs.
  • Obtaining deposits and balance of payment from clients.
  • Preparing and submitting sales contracts for orders.
  • Visiting clients and potential clients to evaluate needs or promote products and services.
  • Maintaining client records.
  • Answering client questions about credit terms, products, prices, and availability.

 

Job description of an Accountant

  • Complying with all company, local, state, and federal accounting and financial regulations.
  • Compiling, analyzing, and reporting financial data.
  • Creating periodic reports, such as balance sheets, profit & loss statements, etc.
  • Presenting data to managers, investors, and other entities.
  • Maintaining accurate financial records.
  • Performing audits and resolving discrepancies.
  • Computing taxes.
  • Keeping informed about current legislation relating to finance and accounting.
  • Assisting management in the decision-making process by preparing budgets and financial forecasts.

 

Job description of a Customer Service Representative

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

 

Job description of a Secretary

  • Welcome visitors and clients.
  • Answer phone calls.
  • Respond to emails.
  • Schedule meetings.
  • Prepare conference rooms for meetings.
  • Make travel arrangements for executives.
  • Print and copy documents as needed.

 

Job description of a Business Development Manager

  • Contacting potential clients to establish rapport and arrange meetings.
  • Planning and overseeing new marketing initiatives.
  • Researching organizations and individuals to find new opportunities.
  • Increasing the value of current customers while attracting new ones.
  • Finding and developing new markets and improving sales.
  • Attending conferences, meetings, and industry events.
  • Developing quotes and proposals for clients.
  • Developing goals for the development team and business growth and ensuring they are met.
  • Training personnel and helping team members develop their skills.

 

Job description of a Business Analyst

  • Evaluating business processes, anticipating requirements, uncovering areas for improvement, and developing and implementing solutions.
  • Leading ongoing reviews of business processes and developing optimization strategies.
  • Staying up-to-date on the latest process and IT advancements to automate and modernize systems.
  • Conducting meetings and presentations to share ideas and findings.
  • Performing requirements analysis.
  • Documenting and communicating the results of your efforts.
  • Effectively communicate your insights and plans to cross-functional team members and management.
  • Gathering critical information from meetings with various stakeholders and producing useful reports.
  • Working closely with clients, technicians, and managerial staff.
  • Providing leadership, training, coaching, and guidance to junior staff.
  • Allocating resources and maintaining cost efficiency.
  • Ensuring solutions meet business needs and requirements.
  • Performing user acceptance testing.
  • Managing projects, developing project plans, and monitoring performance.
  • Updating, implementing, and maintaining procedures.
  • Prioritizing initiatives based on business needs and requirements.
  • Serving as a liaison between stakeholders and users.
  • Managing competing resources and priorities.
  • Monitoring deliverables and ensuring timely completion of projects.

 

Job description of a Business Development Officer

  • Familiarize yourself with all products and services offered by our company.
  • Procuring new clients through direct contact, word-of-mouth, and collaboration with the marketing department.
  • Attending networking activities to research and connect with prospective clients.
  • Maintaining meaningful relationships with existing clients to ensure that they are retained.
  • Suggesting upgrades or added products and services that may be of interest to clients.
  • Crafting business proposals and contracts to draw in more revenue from clients.
  • Negotiating with clients to secure the most attractive prices.
  • Equipping staff with the technical and social skills needed to enhance sales.
  • Reviewing clients’ feedback and implementing necessary changes.
  • Remaining in tune with trends in consumption to ensure that our offerings remain relevant.

 

Job description of a Content Writer

  • Conducting in-depth research on industry-related topics in order to develop original content.
  • Developing content for blogs, articles, product descriptions, social media, and the company website.
  • Assisting the marketing team in developing content for advertising campaigns.
  • Proofreading content for errors and inconsistencies.
  • Editing and polishing existing content to improve readability.
  • Conducting keyword research and using SEO best practices to increase traffic to the company website.
  • Creating compelling headlines and body copy that will capture the attention of the target audience.
  • Identifying customers’ needs and recommending new content to address gaps in the company’s current content.

 

Job description of a Chief Operating Officer

  • Working together with key participants to compile the budget.
  • Spearheading strategies to steer the company’s future in a positive direction.
  • Driving the company’s operating capabilities to surpass customer satisfaction and retention, and company goals.
  • Controlling company costs, and introducing tactical initiatives to address theft and other losses.
  • Monitoring invoices, money handling procedures, accounting, and bank processes.
  • Preparing timely and accurate financial performance reports.
  • Overseeing marketing initiatives and implementing better business practices.
  • Delegating responsibilities to ensure staff members grow as capable participants.
  • Employing various initiatives to coach employees to optimize their capabilities.
  • Completing performance reviews in a prudent manner.
  • Assessing and implementing improved processes and new technologies, and collaborating with management regarding the implementation of these improvements.

 

Job description of a Credit Officer

  • Meeting with clients interested in taking out a loan and providing them with the necessary information to start the loan application process.
  • Collecting the needed financial documentation and assessing the clients’ creditworthiness.
  • Calculating and analyzing the risk ratios of clients based on their credit score and financial history.
  • Approving or denying loan requests, and communicating your decision to both clients and management.
  • Setting up payment plans for clients explaining monthly installment amounts, interest rates, and other costs.
  • Maintaining records of loan applications by using loan management software.
  • Managing loan renewals by organizing follow-up meetings with clients.
  • Monitoring the progress of the loan application process and relaying any hindrances to clients.
  • Ensuring that loan applications are in line with the company’s financial policies, as well as state laws and regulations.

 

Job description of a Data Analyst

  • Managing master data, including creation, updates, and deletion.
  • Managing users and user roles.
  • Provide quality assurance of imported data, working with quality assurance analysts if necessary.
  • Commissioning and decommissioning of data sets.
  • Processing confidential data and information according to guidelines.
  • Helping develop reports and analysis.
  • Managing and designing the reporting environment, including data sources, security, and metadata.
  • Supporting the data warehouse in identifying and revising reporting requirements.
  • Supporting initiatives for data integrity and normalization.
  • Assessing tests and implementing new or upgraded software and assisting with strategic decisions on new systems.
  • Generating reports from single or multiple systems.
  • Troubleshooting the reporting database environment and reports.
  • Evaluating changes and updates to source production systems.
  • Training end-users on new reports and dashboards.
  • Providing technical expertise in data storage structures, data mining, and data cleansing.

 

Job description of a Digital Marketing Manager

  • Design and oversee all aspects of our digital marketing department including our marketing database, email, and display advertising campaigns.
  • Develop and monitor campaign budgets.
  • Plan and manage our social media platforms.
  • Prepare accurate reports on our marketing campaign’s overall performance.
  • Coordinate with advertising and media experts to improve marketing results.
  • Identify the latest trends and technologies affecting our industry.
  • Evaluate important metrics that affect our website traffic, service quotas, and target audience.
  • Work with your team to brainstorm new and innovative growth strategies.
  • Oversee and manage all contests, giveaways, and other digital projects.

 

Job description of a Data Entry Clerk

  • Gathering invoices, statements, reports, personal details, documents, and information from employees, other departments, and clients.
  • Scanning through information to identify pertinent information.
  • Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
  • Creating accurate spreadsheets.
  • Entering and updating information into relevant databases.
  • Ensuring data is backed up.
  • Informing relevant parties regarding errors encountered.
  • Storing hard copies of data in an organized manner to optimize retrieval.
  • Handling additional duties from time to time.

 

Job description of an Executive Assistant

  • Preparing financial statements, reports, memos, invoices letters, and other documents.
  • Answering phones and routing calls to the correct person or taking messages.
  • Handling basic bookkeeping tasks.
  • Filing and retrieving corporate records, documents, and reports.
  • Researching and conducting data to prepare documents for review and presentation by boards of directors, committees, and executives.
  • Helping prepare for meetings.
  • Accurately recording minutes from meetings.
  • Greeting visitors and deciding if they should be able to meet with executives.
  • Using various software, including word processing, spreadsheets, databases, and presentation software.
  • Reading and analyzing incoming memos, submissions, and distributing them as needed.
  • Making travel arrangements for executives.
  • Performing office duties that include ordering supplies and managing a records database.
  • Experience as a virtual assistant.
  • Opening, sorting, and distributing incoming faxes, emails, and other correspondence.
  • Provide general administrative support.

 

Job description of a Customer Service Officer

  • Maintaining a positive, empathetic, and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments, and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.

 

Job description of a Project Manager

  • Coordinating with cross-discipline team members to make sure that all parties are on track with project requirements, deadlines, and schedules.
  • Meeting with project team members to identify and resolve issues.
  • Submitting project deliverables and ensuring that they adhere to quality standards.
  • Preparing status reports by gathering, analyzing, and summarizing relevant information.
  • Establishing effective project communication plans and ensuring their execution.
  • Facilitating change requests to ensure that all parties are informed of the impacts on schedule and budget.
  • Coordinating the development of user manuals, training materials, and other documents as needed to enable successful implementation and turnover of the process or system to the clients.
  • Identifying and developing new opportunities with clients.
  • Obtaining customer acceptance of project deliverables.
  • Managing customer satisfaction within the project transition period.
  • Conducting post-project evaluation and identifying successful and unsuccessful project elements.
  • ERP project oversight.

 

Job description of a Front Desk Officer

  • Greet guests and provide them with superb customer service.
  • Ensure the front desk is neat, presentable, and equipped with all the necessary supplies such as pens, forms, and paper.
  • Answer all client questions and incoming calls.
  • Redirect phone calls to the appropriate department and takedown messages.
  • Accept all letters and packages, and distribute them to their appropriate departments.
  • Monitor, organize, and forward emails.
  • Track and order office equipment and supplies.
  • Maintain records and files.
  • Oversee the office budget.

 

Job description of an Operations Manager

  • Provide inspired leadership for the organization.
  • Make important policy, planning, and strategy decisions.
  • Develop, implement, and review operational policies and procedures.
  • Assist HR with recruiting when necessary.
  • Help promote a company culture that encourages top performance and high morale.
  • Oversee budgeting, reporting, planning, and auditing.
  • Work with senior stakeholders.
  • Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
  • Work with the board of directors to determine values and mission, and plan for short and long-term goals.
  • Identify and address problems and opportunities for the company.
  • Build alliances and partnerships with other organizations.
  • Support worker communication with the management team.

 

Job description of a Graphic Designer

  • Planning concepts by studying relevant information and materials.
  • Illustrating concepts by designing examples of art arrangement, size, type size, and style and submitting them for approval.
  • Preparing finished art by operating necessary equipment and software.
  • Coordinating with outside agencies, art services, web designers, marketing, printers, and colleagues as necessary.
  • Contributing to team efforts by accomplishing tasks as needed.
  • Communicating with clients about layout and design.
  • Creating a wide range of graphics and layouts for product illustrations, company logos, and websites with software such as photoshop.
  • Reviewing final layouts and suggesting improvements when necessary.

 

Job description of a Human Resources Manager

  • Consistently recruiting excellent staff.
  • Maintaining a smooth onboarding process.
  • Training, counseling, and coaching our staff.
  • Resolving conflicts through positive and professional mediation.
  • Carrying out necessary administrative duties.
  • Conducting performance and wage reviews.
  • Developing clear policies and ensuring policy awareness.
  • Creating clear and concise reports.
  • Giving helpful and engaging presentations.
  • Maintaining and reporting on workplace health and safety compliance.
  • Handling workplace investigations, disciplinary and termination procedures.
  • Maintaining employee and workplace privacy.
  • Leading a team of junior human resource managers.

 

Job description of an IT Support

  • Providing IT assistance to staff and customers.
  • Training end-users on hardware functionality and software programs.
  • Resolving logged errors in a timely manner.
  • Monitoring hardware, software, and system performance metrics.
  • Updating computer software. as well as upgrading hardware and systems.
  • Maintaining databases and ensuring system security.
  • Documenting processes and performing diagnostic tests.
  • Keeping track of technological advancements and trends in IT support.

 

Job description of a Logistics Manager

  • Select carriers and negotiate contracts and rates.
  • Plan and monitor inbound and outgoing deliveries.
  • Supervise logistics, warehouse, transportation, and customer services.
  • Organize warehouse, label goods, plot routes, and process shipments.
  • Respond to any issues or complaints.
  • Research ideal shipping techniques, routing, and carriers.
  • Work with other departments to incorporate logistics with company procedures and operations.
  • Evaluate budgets and expenditures.
  • Update and evaluate metrics to assess performance and implement enhancements.
  • Ensure all operations adhere to laws, guidelines, and ISO requirements.

 

Job description of a Marketing Manager

  • Evaluating and optimizing marketing and pricing strategies.
  • Analyzing market trends and preparing forecasts.
  • Generating new business leads.
  • Increasing brand awareness and market share.
  • Coordinating marketing strategies with the sales, financial, public relations, and production departments.
  • Developing and managing the marketing department’s budget.
  • Overseeing branding, advertising, and promotional campaigns.
  • Managing the marketing department’s staff.
  • Preparing and presenting quarterly and annual reports to senior management.
  • Promoting our brand at trade shows and major industry-related events.
  • Keeping informed of marketing strategies and trends.

 

Job description of a Marketing Executive

  • Researching and brainstorming each stage of the project.
  • Delegating assignments to members of the graphics and advertising departments, as needed.
  • Supervising employees’ work, providing direction and clarification, as needed.
  • Ensuring adherence to clients’ specifications.
  • Coordinating efforts to ensure that campaigns are completed.
  • Adhering to time and financial restrictions.
  • Tracking changes in consumer engagement following the roll-out of each marketing campaign.
  • Compiling reports detailing the effects exerted by each campaign, and sharing these with clients.

 

Job description of a Receptionist

  • Greet clients and visitors with a positive, helpful attitude.
  • Assisting clients in finding their way around the office.
  • Announcing clients as necessary.
  • Helping maintain workplace security by issuing, checking, and collecting badges as necessary and maintaining visitor logs.
  • Assisting with a variety of administrative tasks including copying, faxing, taking notes, and making travel plans.
  • Preparing meeting and training rooms.
  • Answering phones in a professional manner, and routing calls as necessary.
  • Assisting colleagues with administrative tasks.
  • Performing ad-hoc administrative duties.
  • Answering, forwarding, and screening phone calls.
  • Sorting and distributing mail.
  • Hiring, managing, and developing the junior administrative team.
  • Provide excellent customer service.
  • Scheduling appointments.

 

Job description of a Product Manager

  • Determining feature requirements.
  • Researching customer experiences and demands.
  • Improving customer experiences.
  • Outlining a detailed product strategy.
  • Managing cross-functional teams.
  • Managing product road maps and releases.
  • Understanding product selling points.
  • Identifying and filling product gaps.
  • Generating new product ideas.
  • Developing product pricing and positioning strategies.
  • Working alongside engineering teams.
  • Working with PR and marketing teams to manage product launches.
  • Acting as a product evangelist and representing the company at public events.

 

Job description of a Procurement Officer

  • Overseeing and supervising employees and all activities of the purchasing department.
  • Preparing plans for the purchase of equipment, services, and supplies.
  • Following and enforcing the company’s procurement policies and procedures.
  • Reviewing, comparing, analyzing, and approving products and services to be purchased.
  • Managing inventories and maintaining accurate purchase and pricing records.
  • Maintaining and updating supplier information such as qualifications, delivery times, product ranges, etc.
  • Maintaining good supplier relations and negotiating contracts.
  • Researching and evaluating prospective suppliers.
  • Preparing budgets, cost analyses, and reports.

 

Job description of a Quality Assurance

  • Preparing and implementing quality assurance policies and procedures.
  • Performing routine inspections and quality tests.
  • Identifying and resolving workflow and production issues.
  • Ensuring that standards and safety regulations are observed.
  • Addressing and discussing issues and proposed solutions with superiors.
  • Documenting quality assurance activities and creating audit reports.
  • Making recommendations for improvement.
  • Creating training materials and operating manuals.

 

Job description of a Relationship Manager

  • Maintaining a deep knowledge of company products and services.
  • Building and maintaining strong relationships with prospective and existing clients.
  • Researching and pursuing new business opportunities.
  • Identifying clients’ needs and requirements and proposing suitable solutions.
  • Providing clients with comprehensive product/service consultations and guiding their decision-making process.
  • Upselling and cross-selling products/services to clients.
  • Resolving complaints and issues efficiently and in a timely manner.
  • Meeting sales/revenue targets.
  • Ensuring client satisfaction.

 

Job description of a Sales Manager

  • Managing organizational sales by developing a business plan that covers sales, revenue, and expense controls.
  • Meeting planned sales goals.
  • Setting individual sales targets with the sales team.
  • Tracking sales goals and reporting results as necessary.
  • Overseeing the activities and performance of the sales team.
  • Coordinating with marketing on lead generation.
  • The ongoing training of your salespeople.
  • Develop your sales team through motivation, counseling, and product knowledge education.
  • Promoting the organization and products.
  • Understand our ideal customers and how they relate to our products.

 

Job description of a Social Media Manager

  • Running company social media advertising campaigns.
  • Formulating high-quality novel was written and visual content for each social media campaign.
  • Building a social media presence by maintaining a solid online presence.
  • Monitoring the company’s brand on social media.
  • Building brand awareness by engaging relevant influencers.
  • Managing our online communities to ensure respectful and appropriate engagement.
  • Responding to comments on each of our accounts.
  • Overseeing customer service provided via social media.
  • Analyzing data to determine whether social media campaigns have achieved their objectives.
  • Coaching employees company-wide on content creation best practices.

 

Job description of a Virtual Assistant

  • Answer phone calls and respond to emails.
  • Schedule meetings with clients.
  • Manage travel plans for employees.
  • Issue invoices to clients.
  • Update the company website and social media accounts.

 

 

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